My colleague and I have stumbled into a unique problem today. When we are trying to update the deck layout and place new labware on deck the labware goes transparent and we cannot interact with it. We cannot move it, edit properties, or even create sequences involving the new labware. Old labware and carriers are able to be moved around and interacted with but when a new labware is introduced it goes into the transparent behavior.
Any ideas what’s going on?
I’ve seen this before. Open up the labware editor, go to the rack file (.rck file) for this labware, and ensure that the path in the “3D model” field is correct, or set it to blank. The DirectX (.x) 3D model file associated with this rack may have been deleted or moved.
It looks like the 3D model is failing to render. I’m not familiar with the internals of the Hamilton software, but if it automatically determines the clickable bounding-box from the 3D model bounding-box then failure to render the 3D model will also result in being unable to click the labware.
Going off of the screenshot alone, my best guess is that there is a corrupted labware layer in the deck layout.
If you could post a pkg export of a method using this .lay, I can take a closer look. You can use the following shared upload folder - the password is Hamilton2024
https://download.hamiltonsupport.com/wl/?id=xdJkQMcBgMSmQYsZmyPmUwLwsjnqauX1
Thanks.
-Nick
So something weird happened which could explain the file corruption. I was going to send the deck layout file to you @NickHealy_Hamilton but when I opened the file up all the labware was correct and I was able to move labware around. I have no idea what happened.
Were you attempting to move the labware to a different layer? When a piece of labware is snapped to a rack, and the rack is completely moved to a second layer while the snapped labware still only belongs to the first layer, this can happen.
To successfully move a compound item, add all the snapped labware (the plates in this case) to both layers prior to removing the rack from the first layer. After adding the rack to the second layer, remove it from the first layer and then remove the snapped labware from the first layer.
Snapped items must have at least one layer in common to the rack they are snapped to.