Quad CORE Gripper (QCG) Issues in Venus 6

[BirdBare]

Ah good to know! I just bought a new QCG and the issue did not improve. I’ll hunt down the firmware command so you can see if that helps.

See this thread:

Quad Gripper Error Handling on Vantage

Hi, Sometimes when I use the quad grippers on my Vantage system, the grippers will refuse to pick up the labware randomly. I was wondering if anyone knows how have error handling for situations like these? I initially wanted to use the “begin error handling by user” command but the gripper steps do not contain any return values for errors. Anyone have any suggestions for this?

Edit: And now I see you are already aware of this