We are having massive problems both wit the MCA and the Span8 (MCA lift box, Span8 fail to eject). The reaction from BC has been far from great, with a " we know there’s issues with our tips we will replace box by box basis" this has been going on for about a year with us being unable to leave instruments unsupervised in case there is errors. We have since achieved an agreement with Beckman to replace all our tips with those made in 2023. However, we have heard reports from other facilities that there is still problems with the newly made tips. It is very frustrating that their lack of QC and response to this has been so poor.
More frustratingly they don’t mark LOT numbers on tip boxes so its hard to feedback on what lots are effected. Only the manufacturing date is printed which apparently they cannot correlate to Lots.