Are there any Analytik-Jena people on here? I was tasked with supporting a Felix that’s having mechanical failures, and their support email is bouncing, they won’t pick up the phone, and the online support form is erroring out. Anyone had success with getting a hold of them?
1 Like
When I was last working with Analytik Jena instruments (~6 months ago) my contacts with them were:
Yean Lee (https://www.linkedin.com/in/yean-lee-a902043/) yean.lee@analytik-jena.com
Harry Forsyth (https://www.linkedin.com/in/harry-forsyth-1a67824/)
1 Like
Hi Christinew
I work for Analytik Jena in the UK. The previous poster suggested some good contacts for the US, but if you are in a different area, please let me know where you are based and I can connect you with your local service team
4 Likes
Hi @christinew, I’m sorry you have not been able to reach our support team but I can definitely help you with your request. Please contact me by phone at 617-513-6503 or Yean.lee@analytik-jena.com.
Hi @christinew, apologies that you have had difficulties reaching our support team. A service engineer was assigned yesterday to help troubleshoot your issue as soon as we received your voicemail. If you have any trouble getting in touch with him please contact me at either jennifer.stott@analytik-jena.com or by phone at 781-971-0020.
1 Like