CO-RE gripper stuck on 1000µl channels (fixed)

Hello all,

I am here once again requesting how to solve an issue. One of our methods wasn’t closed properly due to an error in a run on our Hamilton Vantage. Because of this the CO-RE gripper was not put back in its default position.

When the system initializes now, it doesn’t know/recognize that the CO-RE gripper is still attached to the 1000µl channels and always aborts initialization because it can’t move.

Is there any way to fix this? I am not aware of offloading the CO-RE gripper in any other way then using Initialize. The system asks for ‘is there any indication for a collision’, but this doesn’t seem to do anything in regards to the CO-RE gripper. I have reached out to official support but haven’t had a response yet and the system cannot do anything right now because of this.

Kind regards,
Ed

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This should help.

Should just pop off once the squeezer is released. Place back in the core gripper nest.

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Hey,

Thanks, this is also what support recommended to me to let the gripper go. I was almost going to do this but luckily they ended up suggesting using TeamViewer and using their service software to loosen the channels one by one. This way I could catch it and put it back in the resting position.

Cheers,
Ed

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