We have an Autolys Star. Are any labs that use Autolys tubes experience problems recapping, or replacing the insert?
We are seeing issues during 1) recapping - Autolys channels recaps, but doesnt release, so the channel lifts up and has the whole tube on the end generating an error 2) replacing the insert - it spins and can’t lock in - generating an error. We’ve had hamilton out and had them adjust the channels, and this seemed to fix 2), but 1) persists, and so the instrument is no longer walk away. Its not clear if it’s a plastics issue and/or channel issue. Since its not happening every run, its hard to track down the cause.
It would be helpful to know if others are having the same problems/not, or if anyone has any suggestions for fixes.
