HHS Troubleshooting

[Nat]

Hello everyone,

I was wondering if there’s any additional documentation of connecting the HHS (Vantage on Venus)? I tried connecting to the device to no avail for the past couple of days to no avail. At this point, I am not sure if the problem is due to a physical connection or a method issue. The device does work and it worked with the previous instrument (Microlab STAR plus).

I downloaded the HHS driver from this forum and copied the example protocol to initialize and run the device. The HHS is connected to the only node in the back of the Vantage that it can fit. Below is my example method and the trace file of the error that I cannot decipher its meaning (I tried both node 1 and 2). I also tried running the example protocol and the same issue occurs.

2024-11-21 13:28:42> SYSTEM : HSLHamHeaterShakerLib - progress; Version: V4.4
2024-11-21 13:28:42> SYSTEM : HSLHamHeaterShakerLib - CreateStarDevice - start; 
2024-11-21 13:28:42> SYSTEM : HSLHamHeaterShakerLib::SendToStar - progress; Send message = T2QU
2024-11-21 13:28:42> Microlab® Star with Venus on Vantage : Firmware Command (Single Step) - start;
2024-11-21 13:28:42> Microlab® Star with Venus on Vantage : Firmware Command (Single Step) - complete;  > QU: er01/30
2024-11-21 13:28:42> SYSTEM : HSLHamHeaterShakerLib::SendToStar - progress; Received answere = T2QUer30
2024-11-21 13:28:42> SYSTEM : HSLHamHeaterShakerLib - CreateStarDevice - complete with error; Unknown command.
2024-11-21 13:28:42> SYSTEM : HSLHamHeaterShakerLib::SendToStar - progress; Send message = T2QW
2024-11-21 13:28:42> Microlab® Star with Venus on Vantage : Firmware Command (Single Step) - start;
2024-11-21 13:28:42> Microlab® Star with Venus on Vantage : Firmware Command (Single Step) - complete;  > QW: er01/30
2024-11-21 13:28:42> SYSTEM : HSLHamHeaterShakerLib::SendToStar - progress; Received answere = T2QWer30
2024-11-21 13:28:42> SYSTEM : HSLHamHeaterShakerLib - CreateStarDevice - complete with error; Unknown command.

I also tried power cycling the instrument too.

Any help is appreciated as always,

-Nat

[NickHealy_Hamilton]

Hi @Nat

For VANTAGE, HHS devices must be use USB for communication. The STAR periphery TCC power supplies that can be used for both HHS power and comms are designed only for STAR hardware, so using equivalent commands won’t work.

You will need to connect set the dipswitch at the bottom of the HHS to 0, connect the HHS to the controlling PC with a USB cable, and connect the power supply cable to either a HHS control box or the VANTAGE periphery box using an adapter cable.

Control box as power supply:

Periphery box as power supply:

Regarding VENUS, you will need to use the following command to connect to and initialize the HHS, the rest of the steps are the same:

Hope this helps.

-Nick

[Nat]

Hi @NickHealy_Hamilton

Thank you so much for the explanation as we would have not guessed that

Does Hamilton sell the adaptor cable and, if so, what is the part number so I can reach out to my sales rep?

Thank you,

-Nat