Depending on the age of the Cytomat you have, you will struggle to service them yourselves. You can certainly use their service software to do some things, but if you actually have a hardware issue, ThermoFisher will not sell you parts for you to fix on your own for at least Cytomats purchased after ~2021, and all 3rd party service companies I talked to (such as Scipods) could not service them because of this.This means you are locked into having ThermoFisher come out for repairs, and they were often not timely.
You can see the Topic I posted about this a few years ago.
Not to suggest that Liconics are perfect, but wanted to provide context for people considering using newer Cytomats.