Has anyone seen this error in Venus 4.5.
This message was followed by an error saying
“An error occurred while initializing the system 3D visualization the vector software is automatically switching to 2D view mode.”
I tried uninstalling and reinstalling Venus (from two different install files). It does not fix the problem.
Thank you
HP
Hi @hari386,
I am not familiar with the specific error in the image, but typically when a “class not registered” error occurs, it’s due to an incomplete install. This could be due a corrupt installer, user permissions, IT security settings, antivirus, or any other software that might block writing to the registry. This is often solved by installing on a computer using a local administrator account.
As for the second error you’re receiving, this occurs when either DirectX crashes for one reason or another, or the available virtual memory for graphics is overloaded. In these cases, VENUS will automatically switch from the 3D view to 2D view. This can typically be resolved by restarting the computer to clear out the virtual memory usage, but if that is not sufficient, then reinstall of the DirectX software may be required.
Thank you,
Dan
Thanks for the response, this specific error was coming up when I was trying to set up a new Laptop with Win 11 (tried it on two different laptops with Win 11). I tried a installing from a few different install files to no avail. We even tried installing it in compatibility mode but it didn’t solve our problem.
I reverted to another Laptop with Win 10 and Venus works flawless, without any issues.
Thank you for the support,
Hari
Just to follow up on this topic as our team has also upgraded to Windows 11 recently and forced to reinstall Venus 4.5.
The only error we encountered is regarding to register HamiltonSys3DView.dll.
Method Editor can run, but we won’t be able to open System Configuration Editor, which results in the COM class error shown in @hari386’s original post of this thread. After some digging we figured out that, as @DanHartman_Hamilton said, it’s related DirectX.
While it is still not clear why the default DirectX in Windows 11 is not compatible and why Venus installer failed to use the DirectX version that came with it, we did resolve the issue by installing Microsoft DirectX End-User Runtime (https://www.microsoft.com/en-us/download/details.aspx?id=35), which includes several legacy versions of DirectX, and then either use the Venus installer for its Repair function or just uninstall/reinstall Venus again. So far it works and we haven’t encountered other issues yet.
