Venus 6 Smart Step Tip Loading

Hamilton (Venus)
1

Not sure if this is user error or something else.

I am trying to load a carrier of tips using the STAR Smart Step. I am putting the relevant information into the box that pops up (i.e. Sequence, Checking the box for the Tip Counter, and putting the appropriate tip counter). With the program written as is, I run the method and it gets to the tip sequence loading step and immediately aborts with the following message, VENUS execution ended abruptly. No other hints as to what has happened. Has anyone seen this type of error and how to fix it?

2

Can you upload the trace file and method pkg so we can help troubleshoot further?

You can use this link.

Password is Hamilton23

1 Like
3

I uploaded the .pkg files and the .trc file for the issue I am having

4

Hi @Lost_in_Automation ,

This appears to be an interaction with 2D mode, the tip editor and our new Run Control.

I was only able to reproduce your issue by switching to 2D mode, however reverting back to 3D mode resulted in the steps performing as expected.

Verify that your Deck View mode is set to 3D and not 2D.

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We have let product management know of this issue.

3 Likes
5

Thank you @BrandonBare_Hamilton for looking into this. When I set the Deck View Mode to 3D and go into method editor I get the following error:
Venus Error

I have uninstalled and reinstalled Venus 6 and made sure all Windows updates are up to date.

6

Hi @Lost_in_Automation ,

It looks like Direct X is failing to register. If the VENUS 6 reinstallation did not resolve the issue, I would recommend trying to manually install Direct X. It can be found within the VENUS installer subfolders.

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Direct X is what VENUS uses to render the 3D deck view. Without it, you will continue to see the error you are seeing.

3 Likes
7

That was it! Thank you!

3 Likes
8

Did the Hamilton Software team fix this bug?

1 Like
9

Is a bugfix available for the 3D / 2D problem with the Smart Load Step

10

2D view mode is still not compatible with the new (standard) Run Control, and there are no plans to work on this.

Instead, VENUS 6.3 introduces two changes to mitigate this issue:

  • 2D view mode can now only be selected when using Legacy Run Control
  • The deck editor now also has a right click > “Select Labware” option in 3D view mode, same as the 2D view mode, to select overlapping labware on any deck site.

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If there are other reasons to keep using 2D view mode, please let us know.
Thanks,
Alvaro

1 Like
11

Thank you Alvaro. Overlapping labware was the point to use the 2D view.
Thank you very much.

1 Like