Venus on Vantage: Track Gripper

Hamilton (Venus)
1

Hi everyone,

We are running into an error when trying to connect the track gripper on Venus on Vantage (4.6). We can access the control panel of the Track Gripper just fine but running a method is another problem. We instead get this error message with the corresponding the trace log (see below).

Screenshot 2024-12-04 at 11.30.40 AM

2024-12-04 11:30:02> SYSTEM : Analyze method - start; Method file C:\Program Files (x86)\HAMILTON\Methods\Serial_Dilution.hsl
2024-12-04 11:30:03> Microlab® Star with Venus on Vantage : Communication - progress; Connection to instrument is created.
2024-12-04 11:30:06> TrackGripper: VOV Track Gripper connected to instrument
2024-12-04 11:30:06> SYSTEM : Analyze method - complete; 
2024-12-04 11:30:06> SYSTEM : Start method - start; 
2024-12-04 11:30:06> SYSTEM : Start method - progress; User name: ATADMIN
2024-12-04 11:30:06> SYSTEM : Start method - progress; Phoenix software version: 4.6.0.8001
2024-12-04 11:30:07> SYSTEM : Start method - progress; Database version: Standard
2024-12-04 11:30:07> SYSTEM : Start method - progress; Sample tracking: Off
2024-12-04 11:30:07> SYSTEM : Start method - progress; Vector Database: Off
2024-12-04 11:30:07> SYSTEM : Start method - progress; Vector Database connection: Database 'HamiltonVectorDB' on Microsoft SQL Server 'LOCALHOST\HAMILTON' with user 'AIProteins'
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - start;
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Microlab® Star with Venus on Vantage software version: 4.5.0.5217
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Serial number of Instrument: 1834 0 81
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of main module: S.1.03.01.00 2021-06-03 (XRP AX)
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of 1000µl channels: S.1.01.06.02 2021-05-03 (XRP PX), S.1.01.06.02 2021-05-03 (XRP PX), S.1.01.06.02 2021-05-03 (XRP PX), S.1.01.06.02 2021-05-03 (XRP PX), S.1.01.06.02 2021-05-03 (XRP PX), S.1.01.06.02 2021-05-03 (XRP PX), S.1.01.06.02 2021-05-03 (XRP PX), S.1.01.06.02 2021-05-03 (XRP PX)
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of 5ml channels: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of labware handling channels: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of auto load: S.2.00.00.00 2020-06-17 (IDLoader)
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of iSWAP: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of washer 1: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of washer 2: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of temperature-controlled carrier 1: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of temperature-controlled carrier 2: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of CO-RE 96 Head: S.1.00.05.01 2021-05-04 (XRP H0)
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of pump station 1: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of pump station 2: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of pump station 3: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of nano dispenser: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of nano dispenser pressure unit: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of CO-RE 384 Head: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of tube gripper: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of camera channel: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of gel card gripper: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of punch card gripper: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of puncher module: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of twister decapper station 1 module 1: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of twister decapper station 1 module 2: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of twister decapper station 2 module 1: not installed
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - progress; Firmware version of twister decapper station 2 module 2: not installed
2024-12-04 11:30:07> SYSTEM : Method has been aborted by the system - complete; 
2024-12-04 11:30:07> SYSTEM : Abort method - start; 
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Abort command - start;
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Abort command - complete;
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Main - error; An error occurred while running Vector.  The error description is: The instrument was unable to complete the command. (0x28 - 0x2 - 0x803) 
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : Start method command - complete with error;
2024-12-04 11:30:07> SYSTEM : Abort method - complete; 
2024-12-04 11:30:07> SYSTEM : Execute method - complete with error; 
2024-12-04 11:30:07> SYSTEM : End method - start; 
2024-12-04 11:30:07> Microlab® Star with Venus on Vantage : End method command - start;
2024-12-04 11:30:17> Microlab® Star with Venus on Vantage : Clean up instrument - progress; Move up 1000ul channels
2024-12-04 11:30:17> Microlab® Star with Venus on Vantage : Clean up instrument - progress; Move up CO-RE 96 Head
2024-12-04 11:30:17> Microlab® Star with Venus on Vantage : Clean up instrument - progress; Move down auto load Y drive
2024-12-04 11:30:17> Microlab® Star with Venus on Vantage : Clean up instrument - progress; Spreading channels
2024-12-04 11:30:17> Microlab® Star with Venus on Vantage : Clean up instrument - progress; Switch off loading lights
2024-12-04 11:30:20> Microlab® Star with Venus on Vantage : End method command - complete;
2024-12-04 11:30:20> SYSTEM : End method - complete; 
2024-12-04 11:30:47> SYSTEM : File checksum - written; $$author=ATADMIN$$valid=0$$time=2024-12-04 11:30$$checksum=538b57ae$$length=136$$

I hope the solution is short and simple considering that we moved the instrument :sweat_smile:

Any help is greatly appreciated!

-Nat

2

Hi @Nat ,

This error is related to one of your doors being unable to be secured. Specifically, one of the doors in your B or D module. Double check that the doors are pressed flush with the sensors and not slightly pulled ajar.

It is possible that during the move the door sensor/lock may have become unaligned. If this is the case, you will require a service visit to realign.

3

@BrandonBare_Hamilton

Thank you for the help! It appears that the door sensors on the logistic cabinet is not working anymore as we can also confirm the error on Instinct V. :frowning_face: We are reaching out to the service team but is there anything we can do to bypass this error and still use the gripper in the meantime?

-Nat

4

Hi @Nat ,

Unfortunately, as long as the Track Gripper is attached to the layout, the connection to the instrument will attempt to lock the door.